FAQ ENGLISH

How can I get the Gift Card from Galeries Lafayette Berlin?

You can buy the Gift Card at the Customer Service Desk on the first floor of Galeries Lafayette Berlin.It is also possible for you to order it and have it delivered at your address. In this case, please send your request by e-mail using our contact form, with the following information: – The amount of money desired on the Gift Card – Your payment method – Your address and telephone number We will then contact you.

How can I get the Fidelity Card from Galeries Lafayette Berlin?

You can get the Fidelity Card at every cash point or at the Customer Service Desk on the first floor of Galeries Lafayette Berlin. This card is free and gives you 7% discount on your first purchase at Galeries Lafayette Berlin, and then 2% on every other purchase made. This card is available if you have a permanent residence in Germany. 

Which brands are available at Galeries Lafayette Berlin?

You can find all our brands our website: Brand. You can also search a specific brand by using our search engine on the top of each of our pages.

Can I order products online?

There is no Online shop for Galeries Lafayette Berlin. However, you can order online and have the products delivered at your address by sending us the following information using our contact form:- The name of the product – Your payment method – Your address and telephone number If your purchase costs 150€ or more, the delivery charge for fidelity cardholder (la Carte de Fidélité & la Carte Exclusive) within Germany will be free.

What payment methods do we accept in the context of an order?

There are two possibilities: by credit card or by bank transfer.If you want to pay by credit card, please send us your credit card details (name of the card owner, number of the card, validity date, security code). We accept the following credit cards: AmericanExpress, Eurocard, MasterCard und Visa. If you want to pay by bank transfer, we will send you a letter and an invoice in the post with the bank details of Galeries Lafayette Berlin. As soon as you receive this information and you transfer the money, we will send you your products.

Where can I send my application for employement or Internship?

If you want to apply for a job or an intership at Galeries Lafayette Berlin, please send us your application (CV and covering letter) at: personal@galerieslafayette.de

Do you still have questions or suggestions?

You can contact our Customer Service by telephone on +49(30)20948280. You can also send us an email using our contact form.